Warranty

Warranty Coverage

The warranty covers parts and materials with abnormal operation or manufacturing defects, including replacement or repair of the recognized defective part, as decided by DIRNA BERGSTROM. The warranty does not cover any travel expenses or gas charging. It does not include the labour for part replacement, except for Parking Cooler units (see next paragraph).

Warranty Period based on Product Type

Parking Cooler units (electric air conditioning systems designed to cool the driver’s cab while the engine is switched off): 24 months from the date of issue of the DIRNA BERGSTROM delivery note or invoice. Only for Parking Cooler units, the warranty covers labour costs for the replacement of the defective part. Reimbursement is limited exclusively to the repair time specified in the current repair time schedule and the hourly labour rate established by DIRNA BERGSTROM. Travel and transportation expenses are not included.
Special electric air conditioning units (with motor-compressor): 12 months from the date of issue of the DIRNA BERGSTROM delivery note or invoice. Labour, travel, and transportation expenses are not included.
Air conditioning components and component kits (such as evaporators, condensers, heaters, evaporator and condenser kits, and T-Series products): 12 months from the date of issue of the DIRNA BERGSTROM delivery note or invoice. Labour, travel, and transportation expenses are not included.
Spare parts and fittings: 90 days from the date of issue of the DIRNA BERGSTROM delivery note or invoice.
In all cases, warranty claims are subject to approval by the DIRNA BERGSTROM Technical Department.

Exclusion from Warranty

The warranty will not be valid in the following cases:

• Improper or negligent use of the equipment. In particular, the warranty does not cover the following applications (non-exclusive list):
  • Use of Parking Cooler units (models such as Compact, SlimFIT, LITE, Dinamic) in vehicles that travel off-road where the devices are exposed to vibrations, shocks, and strong inclines, such as agricultural machinery, construction vehicles, or mining vehicles, and similar.
  • Use in saline or chemically aggressive environments.
  • Cleaning with high-pressure devices and/or use of detergents.
• Carrying out modifications or replacements to the equipment without the express authorization of DIRNA BERGSTROM.
  Installation, handling, or repair of the equipment or any of its components by personnel not authorized by DIRNA BERGSTROM.
• Effects on the equipment or its parts caused by fortuitous events, force majeure (including natural phenomena such as fires, storms, floods, etc.), and accidents.
• Lack of maintenance or inadequate or negligent maintenance.
• Purely aesthetic conditions in the equipment, caused by the passage of time, without affecting its functionality.
• Cases of fraud or deception.

The installer/seller is responsible to the customer or user that the installation has been carried out scrupulously following all the instructions in the equipment documentation for assembly and that the completed warranty form and the equipment’s user and maintenance manual are delivered to the user.

This warranty extends exclusively to the equipment and its parts, expressly excluding the satisfaction of any kind of compensation for damages and losses.

Processing

For both warranty parts and returns management, the CUSTOMER will contact the Technical Service of Dirna Bergstrom to request the corresponding shipping authorization. The customer will send the claimed part necessarily prepaid to DIRNA BERGSTROM, c/ Francisco Alonso, 6, E-28806 Alcalá de Henares (MADRID, Spain), attaching said authorization in a visible place.

It is essential that before sending the part, the CUSTOMER ensures receiving the authorization document from DIRNA BERGSTROM. In addition, a photocopy of the Dirna Bergstrom delivery note or invoice and the equipment serial number will be attached to the part, describing the observed defect. Once the Technical Department of DIRNA BERGSTROM accepts the warranty, the part will be replaced FREE OF CHARGE. This may be the same repaired part or a new one, at the discretion of the Technical Department of DIRNA BERGSTROM. In the event that labour costs are included, DIRNA BERGSTROM will issue the corresponding refund. Invoices from the CUSTOMER for this purpose will not be accepted.