General Conditions of Sale

Application

These General Conditions of Sale apply to any sale of products or services made by DIRNA BERGSTROM, S.L. (hereinafter DIRNA BERGSTROM). The placement of an order by any client (hereinafter CLIENT) signifies automatic acceptance without reservation of these GENERAL CONDITIONS OF SALE.

Any deviation from these GENERAL CONDITIONS OF SALE must be agreed upon in writing between DIRNA BERGSTROM and the CLIENT.

Prices and Orders

The prices indicated in any document of DIRNA BERGSTROM such as price lists or offers do not include VAT.

Prices indicated in price lists are subject to change without prior notice. DIRNA BERGSTROM will inform about any modification as soon as possible.

DIRNA BERGSTROM only accepts orders received by email.

Delivery Conditions

The delivery term for the goods is Ex Works (EXW, INCOTERMS® 2020 of the International Chamber of Commerce (ICC)). This means that DIRNA BERGSTROM makes the goods available to the CUSTOMER at its factory in Alcalá de Henares (Madrid, Spain), and that all costs and risks from that point onwards are borne by the CUSTOMER.
This applies even if DIRNA BERGSTROM arranges the transportation and includes the transport costs in the invoice, unless otherwise expressly agreed in writing.

The merchandise will only be insured upon written request.

The CLIENT must claim any product and/or packaging damages, losses, or delays occurring in transit from the carrier.

Payment Conditions

Unless explicitly agreed otherwise, all merchandise is supplied upon payment.

To open a credit account with DIRNA BERGSTROM, the CLIENT must complete all data on the ACCOUNT OPENING form, thereby agreeing to these GENERAL CONDITIONS OF SALE.

DIRNA BERGSTROM reserves the right to conduct investigations deemed necessary to assess the financial solvency of the CLIENT. Based on this, DIRNA BERGSTROM will define the maximum risk level for a given customer. If DIRNA BERGSTROM grants a credit account to a CLIENT, the preferred payment term is 30 days from the date of the invoice.

Unpaid and Retention of Title

Cualquier impago generará automáticamente la suspensión del crédito para cualquier suministro o servicio a realizar, sin perjuicio de las acciones legales que DIRNA BERGSTROM pueda realizar. In case of payment delay, a minimum surcharge of 1% per month applies. Any other expenses arising from non-payment are also borne by the CLIENT.

DIRNA BERGSTROM retains ownership of the products supplied to the CLIENT until full payment of the corresponding amounts and reserves the right to recover the products in case of non-payment at any maturity. The expenses incurred for this reason will be borne by the CLIENT.

Warranties

Warranty Coverage

The warranty covers parts and materials with abnormal operation or manufacturing defects, including replacement or repair of the recognized defective part, as decided by DIRNA BERGSTROM. The warranty does not cover any travel expenses or gas charging. It does not include the labour for part replacement, except for Parking Cooler units (see next paragraph).

Warranty Period based on Product Type

1. PROFESSIONAL Line Equipment – FOR DRIVER REST (Pre-charged electric air conditioning systems used as parking coolers to provide cab cooling while the truck engine is switched off, excluding split-type units):
   24 months from the date of issue of the DIRNA BERGSTROM delivery note.
   In this case, the warranty also covers the labour cost for replacing the defective part. Labour reimbursement is limited exclusively to the repair times specified in the current repair time schedule and the applicable hourly labour rate. It does not include travel or transportation expenses.
2. PROFESSIONAL Line Equipment – FOR WORK (Electric air conditioning systems for off-road vehicle applications and split-type electric air conditioning systems):
   12 months from the date of issue of the DIRNA BERGSTROM delivery note.
   
3. Air Conditioning Components and Component Kits (including evaporators, condensers, heaters, evaporator and condenser kits, and products from the T Series):
   12 months from the date of issue of the DIRNA BERGSTROM delivery note.
   
4. CARAVANING Line Equipment (Pre-charged electric air conditioning systems and evaporative cooling systems for motorhomes):
   • General warranty: 24 months from the date of issue of the DIRNA BERGSTROM delivery note.
   • For sales in Spain only: 36 months from the installation date, with a maximum of 42 months from the date of issue of the DIRNA BERGSTROM delivery note to the distributor.

For CARAVANING Line Equipment, the warranty also covers the labour cost for replacing the defective part. Labour reimbursement is limited exclusively to the repair times specified in the current repair time schedule and the applicable hourly labour rate.
It does not include travel or transportation expenses.

5. Spare Parts and Fittings: 90 days from the date of issue of the DIRNA BERGSTROM delivery note.
   

In all cases, warranty acceptance is subject to approval by the Technical Department of DIRNA BERGSTROM.

Exclusion from Warranty

The warranty will not be valid in the following cases:

1. Improper use of the equipment. In particular, the warranty does not cover the following cases (including, but not limited to):
   • Use of Parking Cooler units (such as the Compact, SlimFIT, LITE, Dinamic, and similar models) in vehicles operated off-road, where the units are exposed to severe vibrations, impacts, or excessive inclinations, such as agricultural machinery, construction vehicles, mining equipment, or similar applications.
     
   • Use in saline or chemically aggressive environments.
   • Cleaning with high-pressure devices and/or use of detergents.
2. Modifications or replacements in the equipment without express authorization from DIRNA BERGSTROM.
3. Installation, handling, or repair of the equipment or its components by personnel not authorized by DIRNA BERGSTROM.
4. Effects on the equipment or its parts caused by fortuitous events, force majeure (including natural phenomena such as fires, storms, floods, etc.), and accidents.
5. Lack of maintenance or inadequate or negligent maintenance.
6. Purely aesthetic conditions in the equipment, caused by the passage of time, without affecting its functionality.
7. Cases of fraud or deception.

The installer/seller is responsible to the customer or user that the installation has been carried out scrupulously following all the instructions in the equipment documentation for assembly and that the completed warranty form and the equipment’s user and maintenance manual are delivered to the user.

This warranty extends exclusively to the equipment and its parts, expressly excluding the satisfaction of any kind of compensation for damages and losses.

Warranty Terms for Repairs Performed by the Technical Service Department

Repairs carried out by our Technical Service Department (SAT) are covered by a three-month warranty, which includes both labour and replacement parts. During this period, any defect directly related to the repair will be remedied at no additional cost.
The product warranty exclusions set out in these Warranty Terms shall also apply.

Charge for Declining a Repair Estimate

If you decide not to accept the repair estimate provided, a charge equal to 10% of the total estimated repair cost will apply to cover the administrative and technical costs incurred in preparing the estimate.

Processing

For both warranty claims and returns, the CUSTOMER shall contact DIRNA BERGSTROM Technical Service to obtain the corresponding return authorization.
The CUSTOMER shall send the part subject to the claim to DIRNA BERGSTROM, carriage prepaid, at the following address:
DIRNA BERGSTROM c/ Francisco Alonso 11A 28806 Alcalá de Henares (Madrid) Spain
The return authorization must be clearly visible and enclosed with the shipment.

It is essential that, before returning the part, the CUSTOMER obtains the corresponding return authorization from DIRNA BERGSTROM.
The returned part must be accompanied by a copy of the DIRNA BERGSTROM delivery note or invoice, the equipment serial number, and a description of the observed defect.
Once the DIRNA BERGSTROM Technical Department has approved the warranty claim, the replacement part will be supplied free of charge. This may be the same repaired part or a new one, at the discretion of the Technical Department of DIRNA BERGSTROM. In the event that labour costs are included, DIRNA BERGSTROM will issue the corresponding refund. Invoices from the CUSTOMER for this purpose will not be accepted.

Return of Material

Material returns will only be accepted with the prior written authorization of DIRNA BERGSTROM.
The CUSTOMER must complete the Return Authorization form with all the required information and enclose a printed copy of the completed form with the shipment.
Returns not accompanied by this form will not be accepted.

In all cases, the CUSTOMER shall refrain from invoicing DIRNA BERGSTROM. Upon acceptance of the return, the corresponding credit note will be issued, from which a minimum of 10% of the material amount will be deducted for verification and packaging.

JURISDICTION

Both DIRNA BERGSTROM and the CUSTOMERS shall submit to the Courts and Tribunals of Madrid to resolve any dispute arising from the interpretation or execution of these General Sales Conditions or the supplies made under them, expressly waiving their own jurisdiction if different.

Rev. 03 01/09/2025